Remote Account Coordinator I – Healthcare Insurance (Tennessee Only)

A growing specialty healthcare insurance organization is seeking a Remote Account Coordinator I to support policy services and healthcare provider documentation processes. This role is ideal for someone with strong administrative and customer service experience who enjoys managing documentation, coordinating requests, and supporting healthcare provider credentialing activities.

Location: Remote – Candidates must reside in Tennessee
Schedule: Standard business hours (Central Time preferred)

Position Overview

The Account Coordinator I supports policy services operations and assists with healthcare provider documentation and credentialing inquiries. This position plays an important role in ensuring requests from clients, providers, and third parties are handled accurately and efficiently.

This role works closely with Account Managers, Underwriting teams, and internal departments to coordinate documentation, process requests, and maintain organized records.

Key Responsibilities

Policy & Client Support

Respond to customer and provider inquiries via phone, email, and fax regarding policies, documentation, and account status

Explain policy information and insurance documentation to ensure clients understand coverage details

Respond to questions related to payments, documentation, and policy information in a timely and professional manner

Credentialing & Documentation Support

Coordinate and support healthcare provider credentialing and insurance verification processes

Respond to credentialing and documentation requests from external organizations

Process claims history and documentation requests from third parties

Administrative Operations

Manage incoming correspondence including emails, faxes, and returned mail

Route documentation to appropriate internal team members including account managers and underwriting teams

Maintain organized records and documentation while handling sensitive information

Cross-Functional Support

Collaborate with internal departments to resolve client issues and ensure service excellence

Manage multiple requests and deadlines while maintaining attention to detail

Maintain records in compliance with HIPAA and internal confidentiality standards

Qualifications

High school diploma or GED required

2+ years of administrative support experience required

Customer service experience strongly preferred

Strong organization and communication skills

Ability to manage multiple requests in a fast-paced environment

Proficiency with Microsoft Office (Word, Excel, Outlook)

Experience supporting healthcare insurance, credentialing coordination, or policy services is a plus

Ideal Candidate

The ideal candidate is highly organized, detail-oriented, and comfortable communicating with healthcare providers and clients while managing documentation and administrative workflows.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

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