Job Title: Regulatory Complaints Support Associate

Employment Type: Temporary
Pay Rate: $23–$25 per hour
Experience Level: 3–5 years

About the Role

We are seeking a highly organized and detail-oriented Regulatory Complaints Support Associate to join our team on a temporary basis. This role is essential in supporting the intake, triage, and distribution of regulatory complaints, ensuring strict deadlines are met and responses are handled accurately and efficiently.

Responsibilities

Manage the intake and logging of regulatory complaints as they are received.

Triage and route complaints to the appropriate internal teams.

Track and monitor complaint status to ensure compliance with deadlines.

Assist with the preparation and shipping of complaint responses and related documentation.

Collaborate with team members to identify and implement process improvements.

Maintain accurate and compliant records.

Perform additional duties as assigned.

Qualifications

Strong organizational skills with the ability to manage multiple priorities.

Demonstrated ability to work effectively under time-sensitive deadlines.

High attention to detail, especially when performing repetitive tasks.

Excellent written and verbal communication skills.

Prior experience in regulatory, compliance, or operations environments preferred.

Proficiency with Google Workspace or similar business tools.

Key Attributes

Reliable & Accountable: Takes ownership of deadlines and deliverables.

Process-Oriented: Comfortable following structured workflows while identifying areas for improvement.

Adaptable: Balances shifting priorities and competing tasks with ease.

Team-Focused: Works collaboratively while maintaining independence when required.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.