We’re seeking a dedicated Corporate Collections Representative to join our team. In this role, you’ll ensure the accurate and timely resolution of all bank returned items while delivering excellent customer service and minimizing risk to the company. You’ll collaborate with internal departments and external clients, educating them on resolution processes and offering alternative service options as needed.

Key Responsibilities:
-Accurately resolve all bank returned items and process new or pending returns daily.
-Provide top-tier service to both internal and external customers, helping mitigate risk.
-Educate clients, branches, and product areas on return resolution processes.
-Develop working knowledge of a variety of financial products such as direct deposit, garnishments, 401(k), workers compensation, health & benefits, and FSA, to make informed decisions on revenue impacts.
-Research and resolve product or service issues, handling objections professionally and recovering as much revenue as possible.
-Collaborate on daily EDI payment and payroll hold reports to ensure updates are processed accurately and avoid penalties or service issues.
-Maintain daily call requirements and ensure compliance with department policies, the Fair Debt Collections Practices Act, NACHA rules, and other regulations.
-Assess client status to determine appropriate services and minimize company exposure.
-Participate in continuous training to strengthen skills and industry knowledge.

Qualifications:
-Prior collections experience required.
-High school diploma required; Bachelor’s degree preferred.
-Background in customer service, finance, accounting, or payroll.
-Experience in a call center environment.
-Proficient with Microsoft Word, Excel, and Access.
-Ability to thrive in a fast-paced environment.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.