Position: Corporate Collections Representative
Location: Rochester, NY (Near 14623)
Compensation: $25.00 per hour
Work Hours: 9 AM - 6 PM (40 hours per week)
Background and Drug screening required.

Qualifications:
• Required: Collection experience.
• Education: Bachelor’s degree
• Experience: Customer service, finance, accounting, or payroll.
• Call Center Experience: Preferred.
• Technical Skills: Microsoft Word, Excel, and Access knowledge.
• Work Environment: Ability to work in a fast-paced setting.
Job Summary:
• Responsible for accurate and timely resolution of all bank returned items.
• Provides quality customer service to internal/external customers while mitigating risk to the company.
• Educates clients, branches, and product areas on the resolution process and provides alternate service options when necessary.
• Researches and resolves product and service issues from the field and clients.
• Handles client objections through mentorship and manages returns to completion to recover lost revenue.
• Handles return resolutions and inbound phone requirements to meet departmental standards.
• Processes new and pending returned items daily for assigned products.
• Ensures accuracy and timeliness of updates to avoid penalties and service-related issues.
• Maintains daily call requirements based on forecasts.
• Ensures adherence to the Fair Debt Collections Practices Act, NACHA, and other regulatory agencies.


Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.