The Receptionist will answer all calls provide an exceptional customer service experience for all incoming/outgoing visitors.
Assist with Light Facilities duties as needed, such as but not limited to assisting customers in opening troubleshooting tickets, helping order supplies, stock kitchens/service areas with supplies.
May be asked to help set up/ take down conference rooms for meetings/events.
Mail Service
Will be cross-trained to assist mail services as needed.
This includes but is not limited to sorting/distributing mail receiving/ tracking packages.
Provides 5-star customer service to all employees and visitors (in all forms of communication).
Answers incoming telephone calls and routes callers to the person who can best assist them.
Ensures all visitors complete, sign, and understand their responsibility for adhering to the corporation's Nondisclosure Agreement (NDA).
Logs visitors into the registration system.
Activates access for temporary badges for employees who forgot or lost their badge or are experiencing issues with their current badge.
Issues facility access cards to employees.
Answers and correctly routes global calls, some confidential, using company-wide switchboard or providing appropriate information to the caller. Calls are to be handled expeditiously, in a professional and businesslike manner while being friendly and using a high standard of customer service.
Prioritizes calls and escalates customer service issues to the proper chain of command.
Takes initiative to ensure the company phone and speed dial lists are current.
Responsible for training a back-up and providing guidance on policies and procedures.
Notifies employees upon receipt of inbound deliveries or have the delivery made to the Mail Room as is appropriate.
Provides light administrative support to staff as directed such as scheduling meeting rooms, ordering catering, assisting other teams when needed for various tasks (envelope labels, compiling manuals, etc.).
Proactively seeks out additional work during downtime.
Follows up on loaned access cards to make sure all are returned and contact Security if card is not returned by the end of the day.
Builds professional relationships with customers and other teams.
Maintains the reception area in a neat and orderly fashion to include visitor reading materials.
Maintains professionalism and composure when interacting with all callers/visitors.
Strategically determines what additional support is needed when handling sensitive inquiries in person or on the phone.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.