Job ID: 1812033
Reference Code: JK-REMOTE-CSR (New Jersey Only)
Role: Remote Customer Service Representatives Equipment Requirements (BYOD): • Must provide a personal computer that meets Client technical requirements. • Second monitor required. • Traditional wired home internet service required. • Cellular-based internet providers (such as T-Mobile Home Internet, Verizon Mobile Internet, etc.) are not permitted. • Smartphone capable of supporting Microsoft Authenticator, with at least 200 MB of available memory recommended. Requirements: • Must be a New Jersey resident. • High School Diploma, GED, or equivalent required. • Associate degree (AA) or higher preferred. • Minimum of 6 months of relevant experience required. • Strong data entry and telephone communication skills. • Excellent organizational, interpersonal, verbal, and written communication skills. • Ability to work effectively in a fast-paced environment. • Ability to manage multiple complex tasks simultaneously. • Ability to work independently and as part of a team. • Previous experience with computers, phone systems, and headsets preferred. • Previous customer service and call center experience preferred. • Spanish/English bilingual skills are a plus. • Bilingual candidates must complete a Spanish/English assessment and achieve a minimum score of 87%. • Must maintain excellent attendance during training and nesting periods. Missed training time may result in termination. • Must have a private and distraction-free home workspace with minimal background noise.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.