In this role you will manage client inquiries, assist with policies and coverage questions, and ensure accurate documentation and timely resolution of requests.

Key Responsibilities:
Deliver quality service to clients via phone, email, chat, and other communication channels.
Develop and maintain knowledge of Property & Casualty (P&C) products and services, including: Business Owner’s Policies (BOP), General Liability, Commercial Auto, Workers’ Compensation, ERISA Bonds, Employment Practices Liability Insurance (EPLI).
Utilize systems and software such as HRIS, Salesforce, Flex, Core Advanced, and ORS to manage client accounts.
Document all client interactions clearly and completely in the appropriate systems.
Participate in team projects, training, and ongoing professional development.
Assist clients with common inquiries, including policy updates, certificate requests, premium explanations, employee additions to workers’ comp, and claims guidance.

Qualifications:
High school diploma or equivalent required; associate or bachelor’s degree preferred.
Previous customer service or insurance support experience preferred.
Knowledge of Property & Casualty insurance, Workers’ Compensation, ERISA bonds, and EPLI preferred.
Proficiency in Microsoft Office Suite and experience with CRM or insurance software preferred.
Strong verbal and written communication skills.
Detail-oriented, organized, and able to manage multiple client requests efficiently.
Ability to work in a fast-paced, client-focused environment.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.