The Order Management / Project Coordinator supports customer service, sales, and operations by managing order processing, customer communication, project tracking, and cross-functional coordination. This role ensures smooth execution from customer request through production, shipment, and payment, acting as a key liaison between customers and internal teams.

Key Responsibilities
Order & Customer Management
- Respond to customer and internal inquiries regarding order status, invoices, and product availability
- Review and process customer orders for accuracy and completeness
- Prepare quotations and follow up on approvals
- Maintain ongoing communication with customers regarding timelines, delivery, and issue resolution

Project & Sample Coordination
- Coordinate sample development and project timelines (including color/sample requests)
- Track progress and ensure timely completion of customer and internal projects
- Support merchandising and product development initiatives
System & Order Processing
- Enter and manage orders within ERP systems (e.g., SAP or similar)
- Create and maintain Bills of Materials (BOMs)
- Determine delivery timelines based on production and logistics coordination
- Ensure system data integrity, pricing accuracy, and contract compliance

Cross-Functional Coordination
- Collaborate with Production, Quality, Logistics, and Sales teams to resolve issues
- Coordinate inspection plans and ensure proper documentation of results
- Address order discrepancies such as delays, damages, or mis-shipments

Logistics & Documentation
- Coordinate shipping details with logistics/export teams
- Prepare and verify commercial documents (invoices, packing lists, etc.)
- Ensure compliance with customer and shipping requirements

Payment & Administrative Support
- Follow up on customer payments based on agreed terms
- Assist with administrative tasks, reporting, and special projects
- Provide high-level customer service and support overall team operations

Background expectation
- Associate or Bachelor’s degree in Business, Supply Chain, Logistics, or related field
- 1–3 years of experience in order management, customer service, or coordination (preferably in manufacturing)
- Experience with ERP systems (SAP or similar)
- Strong attention to detail and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong communication skills (English required; Spanish or Chinese a plus)
- Customer-focused mindset with problem-solving ability

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.