Project Support Specialist
Department: LADWP Commercial Direct Install (CDI) Program
Location: Downtown Los Angeles, CA
Schedule: Hybrid (Work from home Monday and Friday; in office Tuesday through Thursday)
Employment Type: Temp to Hire
Pay Rate: $31.70 to $33.65 per hour
Reports To: Project Support Manager

Position Overview
The Project Support Specialist provides critical administrative and operational support for the LADWP Commercial Direct Install Program, supporting energy efficiency projects from customer engagement through installation completion. This role is ideal for someone who is highly organized, detail-oriented, and comfortable juggling multiple priorities in a fast-paced, collaborative environment. The program works closely with union labor and subcontractors, so candidates with exposure to certified payroll or union projects are strongly preferred.

This is a highly visible, customer-facing role that requires daily phone and email communication with customers, subcontractors, and internal teams. The team is lean and collaborative, and this position requires flexibility, initiative, and a willingness to jump in wherever support is needed.

Key Responsibilities:
Provide day-to-day administrative and operational support for multiple active projects

Perform data entry, project setup, scheduling, and documentation management

Support Energy Service Representatives and Field Coordinators with project tracking and updates

Conduct quality control checks on project files prior to client submission

Verify customer eligibility and coordinate site visits and installation appointments

Communicate regularly with subcontractors and customers regarding schedules, changes, and delays

Track project progress, material status, and contractor performance

Review contractor invoices and follow up on material returns (RMA)

Pull and maintain daily reports in Excel, including tracking KPIs and project metrics

Generate weekly reports and support overall program compliance

Respond to customer inquiries via phone and email, ensuring a positive customer experience

Maintain high levels of organization, accuracy, and professionalism across all tasks


Qualifications:
High school diploma required; associate degree or higher preferred

2 or more years of experience in administrative support, project coordination, or customer service

Experience supporting construction, energy efficiency, field service, or union-based projects is a strong plus

Exposure to certified payroll processes preferred (does not need to process payroll, but must be familiar with it)

Strong Excel skills required; intermediate proficiency preferred, including pivot tables and reporting

Excellent verbal and written communication skills with comfort handling daily phone communication

Highly organized, detail-oriented, and able to manage multiple projects simultaneously

Ability to stay calm and focused in a fast-paced, high-volume environment

Flexible, team-oriented mindset with a willingness to wear multiple hats

Proficiency in Microsoft Office and data entry systems

Bilingual skills are a plus

Knowledge of lighting or energy efficiency programs is a plus


Additional Information:
On-site parking available with validation provided

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.