This Project Coordinator Position Features:
Essential job functions and duties include, but are not limited to, the following:
§ Serve as primary point-of-contact for all customer needs, inquiries, and customer complaints.
§ Define project scope, goals, deliverables, and timelines in alignment with business objectives.
§ Full life cycle project coordinator role starting with initial customer contact through and including project completion.
§ Monitor the progress of customer orders from initial receipt through phases of production planning, manufacturing, and shipping phases, interacting with sales and production employees to ensure that orders are completed and shipped within the timetable established with the customers.
§ Report project progress, risks, and performance to senior management and stakeholders.
§ Focus on achieving on-time delivery, product quality, and total customer satisfaction.
§ Attend video conference meetings and contribute to planning and implementation of project goals and strategies; coordinate efforts between U.S. headquarter in California and overseas (China) project coordination team.
§ Serve as the “hub” when sending and receiving color proofs and CAD samples to/from the customer; visually inspect all samples and color proofs for any errors or flaws prior to sending them to customer.
§ Document customer complaints through established Nonconformance Reports; trouble-shoot and provide customers with prompt and effective problem-resolution, ensuring that senior management is aware of customer-related issues/problems that may occur during various phases of projects.
§ Research, learn, and understand the service history of customers to provide the best product and customer-service support.
§ Schedule the shipping of finished goods; coordinate timely delivery requirements with Shipping Coordinator.
§ Input customer information into our ERP system accurately and promptly.
§ Strive to continually improve customer satisfaction through improved internal processes, proactive customer service skills and prompt resolution of customer inquiries as well problems/complaints.

KNOWLEDGE, SKILLS & ABILITIES
· Proficient project management skills, effective at coordinating multiple facets of the business to meet deadlines.
· Strong organizational, multi-tasking skills, analytical, and problem-solving skills.
· Excellent oral and written communication skills (Bi-lingual Mandarin a must) and interpersonal skills with the ability to collaborate with cross functional teams.
· Proficient math skills (addition, subtraction, multiplication, division, and decimals, in all units of measure).
· Proficient computer skills and knowledge applicable to the job (i.e. Microsoft Word, Excel, Power-Point, Internet, e-mail), as well as proficiency in the use of in-house programs and applications.
· Strong knowledge of production methods, systems, and continuous improvement processes.
· Ability to maintain a positive, professional, cooperative demeanor, conduct, and working relationship with peers, management, customers, and other individuals that interact with this position.
· Excellent customer service skills and the ability to handle multiple duties and assignments effectively and efficiently.

EDUCATION, EXPERIENCE & TRAINING
§ Bachelor’s degree in business or applicable field

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.