Position Summary
The Program Operations Lead – Community Supports serves as the operational backbone of the CS portfolio, overseeing day-to-day workflows, cross-team collaboration, and provider coordination. This role ensures that referrals, authorizations, service delivery, and completion processes run efficiently and consistently.

You will play a key role in vendor engagement, process improvement, documentation compliance, and maintaining alignment with various programs, and internal quality standards. This is a collaborative leadership role ideal for someone who excels in operations, process development, and community partnership management.

Key Responsibilities
Program Operations & Oversight
• Lead day-to-day operations of Community Supports from referral through service completion.
• Provide guidance, troubleshooting, and issue escalation support to CS team members.
• Maintain internal tools, workflows, checklists, and procedures that drive operational consistency.
• Coordinate cross-functional processes including referral intake, authorizations, vendor engagement, and billing alignment.
• Identify gaps in workflows and partner with leadership to implement process improvements.

Community Partnership & Vendor Support
• Serve as the primary liaison to Community Supports vendors, offering proactive communication and problem-solving.
• Provide training, orientation, and ongoing support to vendors on program requirements and documentation standards.
• Monitor vendor compliance with contracting obligations and program expectations.
• Collaborate with leadership to strengthen, expand, and diversify the vendor network.
• Support outreach strategies that increase program visibility and strengthen community relationships.

Compliance, Documentation & Billing
• Ensure alignment with various , and internal compliance requirements.
• Support staff and vendors in meeting documentation, data accuracy, and recordkeeping standards.
• Oversee billing preparation and ensure accuracy in accordance with contract requirements.
• Partner with leadership on audits, compliance trends, and quality improvement initiatives.

Reporting, Communication & Continuous Improvement
• Prepare operational reports to highlight trends, barriers, and opportunities for enhancement.
• Communicate program updates, operational changes, and best practices to internal teams and external partners.
• Participate in continuous improvement, workflow redesign, and operational assessment activities.
• Monitor program outcomes and support strategic enhancements to the provider and client experience.

Required Qualifications
• Bachelor’s degree in Healthcare Management, Public Health, Human Services, Business Administration, Operations Management, or related field
• Equivalent experience will be considered.
• Minimum 3 years of experience in program operations, health or social service delivery, or community-based services.
• Experience supervising staff or leading teams in operational or service environments.
• Strong organizational, time-management, and multitasking abilities.
• Excellent relationship-building, communication, and collaboration skills.
• Knowledge of Medi-Cal, CalAIM, LTSS, or health/human service systems is highly preferred.
• Familiarity with documentation, compliance, and billing processes within service programs.

Ideal Candidate Attributes
• A natural collaborator who thrives in cross-functional environments
• Confident communicator with both internal teams and external providers
• Organized, solutions-oriented, and proactive in identifying improvements
• Passionate about community health, equity, and improving access to care
• Comfortable balancing daily operations with broader program oversight


Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.