Position Summary
The Printer Support Technician is responsible for the daily support of site-specific network and workstation printers while providing excellent customer service. This role responds to requests for technical support and training, documents service activities, and ensures all service level agreements (SLAs) are met.
Additional responsibilities may include printer hardware procurement and the management of on-site parts and consumables inventory.

Key Responsibilities
• Provide daily support for network and workstation printers across the customer site
• Respond to customer technical support requests quickly, accurately, and professionally
• Troubleshoot printer issues locally and remotely; escalate complex problems to technicians as needed
• Keep customers informed of issue status and resolution progress
• Deliver end-user training and guidance, including remote access support
• Document complete troubleshooting steps, service calls, and support requests
• Ensure service delivery aligns with customer SLAs and company standards
• Provide regular account and fleet performance updates to the Printer Fleet Manager or Integrated Account Manager
• Manage on-site printer hardware, parts, and consumables inventory
• Coordinate printer procurement based on customer requirements
• Manage printer hot-swap inventory to minimize downtime
• Collect, document, and report printer meter reads
• Maintain and update printer fleet tools, databases, and documentation

Required Qualifications
• Experience supporting networked and workstation printers in an enterprise or managed services environment
• Strong troubleshooting skills for printer hardware, drivers, and connectivity issues
• Customer service–focused mindset with strong communication skills
• Ability to document technical issues clearly and accurately
• Experience working with ticketing systems and service documentation
• Ability to manage inventory and track hardware assets

Preferred Qualifications
• Experience in a Managed Print Services (MPS) environment
• Familiarity with printer fleet management tools
• Basic IT support experience (workstations, networking fundamentals)
• Prior experience supporting SLAs in a client-facing role


Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.