Job Title: Print Production Coordinator / Customer Service Representative
Location: Scotia, NY
Schedule: Monday–Friday, 8:00 AM – 5:00 PM
Pay: $20–$25/hour
Workplace Type: Onsite
Start Date: Estimated end of August
About Us We are a top-tier supplier of marketing materials, offering print, promotional items, and fulfillment services. Our Corporate Storefronts provide clients with custom-branded ordering portals for easy organization and distribution. Our Corporate Solutions streamline marketing material management, saving clients time and money.
Position Overview We are currently seeking a full-time, on-site Print Production Coordinator / Customer Service Representative to join our team in Scotia, NY. This role is ideal for someone who thrives in a fast-paced environment and is committed to delivering outstanding customer service and production coordination.
Key Responsibilities
• Serve as the primary point of contact for customer inquiries and support
• Coordinate production of all print and promotional jobs from initiation to completion
• Ensure customer satisfaction through proactive communication and issue resolution
• Collaborate with internal teams to manage order fulfillment and delivery timelines
• Maintain accurate customer records using CRM tools
Qualifications
• Experience in customer service and production coordination
• Strong communication and interpersonal skills
• Ability to multitask, prioritize, and solve problems efficiently
• Familiarity with CRM systems is a plus
• Associate’s degree preferred
• Background in promotional products, marketing firms, events, or screen printing is highly desirable
Ideal Candidate Profile The ideal candidate has experience in a higher-level customer service or operations role within a promotional products company or similar environment. They understand production workflows and client expectations and are skilled at managing both effectively.
Benefits
• Health and dental insurance
• 401(k) with company match
• Paid vacation, sick, and personal time
• Paid holidays
If you're ready to bring your coordination skills and customer-first mindset to a growing and innovative team, we encourage you to apply today.


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