Job Title: Print & Mail Services Supervisor

Pay Rate: $21.00/hr
Schedule: Monday – Friday | 8:00 AM – 5:00 PM
Location: Bobala Rd, Holyoke, MA 01040

Job Summary

This role oversees daily print and mail center operations within a healthcare support environment. Responsibilities include operational reporting, staff coordination, USPS account management, and customer support functions across multiple sites. The ideal candidate is organized, professional, and capable of leading day-to-day operations while preparing for future advancement into a Site Manager role.

Key Responsibilities

• Support and coordinate daily operations for print and mail service centers
• Assist with oversight of staff across multiple locations
• Pull and analyze end-of-month production and volume reports
• Create customer monthly and quarterly operational reports
• Manage USPS account maintenance and postage-related processes
• Coordinate with satellite locations and provide operational support as needed
• Drive to nearby facilities to check in on staff and complete operational tasks
• Handle postage-related errands, including check pickups and post office transactions
• Maintain strong customer service and professional communication standards
• Support operational continuity and transition planning with senior leadership

Qualifications

• High school diploma or equivalent required
• Prior experience in print, mailroom, office services, or operations support preferred
• Leadership or supervisory experience preferred
• Strong organizational and administrative skills
• Proficiency with reporting, Microsoft Office, and operational tracking systems
• Valid driver’s license and reliable transportation required
• Ability to maintain professionalism in a healthcare environment
• Ability to manage multiple priorities and meet deadlines
• Vaccination documentation required per healthcare facility standards

Skills & Attributes

• Strong leadership potential
• Professional communication skills
• Attention to detail and reporting accuracy
• Organizational and multitasking abilities
• Customer service orientation
• Reliability and accountability
• Adaptability and problem-solving mindset

Work Environment / Physical Requirements

• Office and healthcare support environment
• Combination of desk-based administrative work and occasional travel between facilities
• Frequent computer use and report management
• Ability to drive locally for operational support tasks
• Exposure to active print and mail production environments

Additional Information

• Opportunity for long-term growth into a Site Manager position following training
• Training provided alongside the current Senior Site Manager through August 2026
• Weekly local travel between Holyoke and Springfield facilities required
• Occasional post office and corporate office errands included in role responsibilities
• Vaccination verification required to obtain facility identification access

Equal Opportunity Employer / Disabled / Protected Veterans

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The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

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https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.