Pharmacy Outreach Specialist (Remote)

Position Type: Temporary Contract

Pay Rate: $20.00/hour

Location: Fully Remote

Schedule: Monday-Friday, 8:30 AM-5:00 PM ET

Contract Duration: Through mid-November 2026 (subject to business needs) 

About the Opportunity
We are seeking motivated and compassionate Pharmacy Outreach Specialists to join a growing healthcare team dedicated to improving medication adherence and patient health outcomes.
In this fully remote role, you will engage directly with patients through outbound and inbound calls, helping identify and overcome barriers that may prevent them from taking prescribed medications. This is a fast-paced, metrics-driven position that requires strong communication skills, critical thinking, and the ability to work independently while delivering excellent patient experiences.

Key Responsibilities
- Conduct outbound and inbound calls to patients regarding medication adherence
- Identify barriers such as cost, transportation, education gaps, forgetfulness, or medication access issues
- Educate and support patients in resolving adherence concerns
- Coordinate prescription refills and assist with care navigation efforts
- Build rapport with patients and encourage commitment to treatment plans
- Escalate clinically related concerns to licensed pharmacists when appropriate
- Follow established scripts, workflows, and compliance guidelines
- Accurately document all patient interactions in company systems
- Meet daily productivity, quality, and performance metrics

Qualifications: 
- Minimum of 1 year of experience in a healthcare, pharmacy, patient outreach, or call center environment
- Experience working in a high-volume, performance-driven setting
- Strong verbal communication and active listening skills

- Ability to navigate multiple computer systems while speaking with patients
- Strong documentation and organizational skills

- Ability to work independently in a remote environment
- Understanding of patient confidentiality and HIPAA requirements

- Must be available to work Eastern Time business hours

Important Attendance Requirement:
Because onboarding and training are highly structured, candidates must be able to commit to no planned time off during their first 90 days of employment, including vacations, scheduled appointments, school commitments, or other known scheduling conflicts.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.