Pharmacy Outreach Specialist (Healthcare Engagement)

Fully remote opportunity - must have patient outreach experience

We are partnering with a growing healthcare-focused organization seeking motivated individuals to support patient outreach initiatives. This role plays a key part in improving medication adherence and overall patient outcomes by engaging directly with patients, providers, and pharmacies.

This is a fast-paced, metrics-driven position ideal for someone who thrives in a high-volume call environment, communicates effectively, and enjoys helping others navigate healthcare-related needs.

Key Responsibilities

Patient Engagement & Outreach

-Manage a high volume of inbound and outbound calls with patients, medical offices, and pharmacies
-Guide patients through conversations focused on improving medication adherence and overall care compliance
-Identify common barriers such as cost concerns, transportation challenges, forgetfulness, or lack of understanding
-Use strong communication and influencing skills to encourage patients to follow prescribed treatment plans
-Address hesitation or resistance through education, empathy, and active listening
-Coordinate with providers and pharmacies to support timely prescription fulfillment
-Accurately record all interactions, outcomes, and follow-ups in internal systems
-Consistently meet or exceed established performance goals

Workflow & Continuous Improvement

-Navigate multiple systems including call center platforms and electronic health records
-Manage time effectively while handling competing priorities throughout the day
-Participate in ongoing training, coaching, and team development sessions
-Contribute ideas to improve workflows, processes, and overall team performance
-Build knowledge around healthcare quality measures and patient engagement strategies

Team Collaboration

-Communicate clearly with team members regarding progress, challenges, and updates
-Meet deadlines and maintain accountability across assigned tasks
-Share best practices and support peers to help achieve team and departmental goals

Qualifications

Required:

-High school diploma or equivalent
-At least 1 year of experience in a call center, customer service, healthcare, or pharmacy-related role
-Strong verbal communication and active listening skills
-Ability to build rapport and confidently handle objections
-Comfortable using computers, phone systems, and documentation tools
-Ability to multitask and stay organized in a fast-paced environment
-Flexible to work schedules aligned with Eastern Time, including potential evenings and occasional Saturdays

Preferred:

-Associate’s or Bachelor’s degree
-Pharmacy Technician certification or active license
-Bilingual (English/Spanish)
-Experience working within healthcare systems or electronic medical records
-Availability to 8 hour work shifts between 8:00 AM – 7:00 PM EST

Equal Opportunity Employer / Disabled / Protected Veterans

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The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

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https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.