Are you a strong leader with experience in call center operations and healthcare or pharmacy services? This is your opportunity to step into a high-impact role where you can lead, develop, and drive performance in a fast-paced environment.

We are currently partnering with a well-established organization in the healthcare industry seeking a Pharmacy Call Center Supervisor to oversee daily operations, ensure service excellence, and support continuous improvement across the team.

What You’ll Do
Supervise the day-to-day operations of the Call Center
Monitor incoming and outbound calls to ensure quality and professionalism
Track and analyze performance through daily, monthly, and quarterly reports
Ensure proper staffing coverage to meet service levels and performance metrics
Lead, coach, and develop a team of call center representatives
Manage performance, attendance, and conduct coaching sessions as needed
Handle escalated or complex pharmacy-related issues
Collaborate with leadership on reporting, strategy, and operational improvements
Support implementation of policies, procedures, and quality initiatives
Promote a positive, team-oriented work environment

What We’re Looking For
Bachelor’s degree in Business, Healthcare, or related field
Pharmacy Technician degree or certification (preferred)
2–3 years of experience in PBM, healthcare, or call center operations
Previous supervisory or team leadership experience
Fully bilingual (English & Spanish)
Strong knowledge of call center metrics and performance management
Proficiency in Microsoft Office (Excel, Word, PowerPoint)



Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.