In this position, you will be on the front line of our Tax Services team, resolving issues, answering questions, and ensuring filings and payments are processed accurately and on time. you’ll become a trusted expert for our clients, helping them navigate the world of payroll taxes while delivering an outstanding service experience, using tools like MasterTax, Prism, and Oracle.

Responsibilities

- Provide top-tier customer service via phone, email, chat; documenting every interaction for compliance.
- Resolve tax notices, agency registrations, payments, and filings per SLA timelines.
- Manage high-volume tasks like data entry, verification, spreadsheets, and research using HRIS, Salesforce, BNA, and MS Office.
- Prioritize time-sensitive duties while maintaining accuracy and client satisfaction.
- Stay current on products, policies, and tax procedures.

Qualifications

- High school diploma or equivalent; 2+ years experience (payroll/tax preferred).
- Exceptional attention to detail, accuracy, and deadline management.
- Strong communication and customer service skills.
- Ability to work with multiple systems/tasks in a high-volume setting.
- Comfort with online research tools and knowledge bases.

Click "Apply" below to submit your resume.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.