A community-focused healthcare organization in North County San Diego is seeking an experienced Patient Services Representative to support front-office operations and help deliver a positive, efficient patient experience. This onsite role is ideal for a medical front-office professional who enjoys patient interaction, scheduling, insurance verification, registration, and working as part of a collaborative healthcare team.

The Patient Services Representative will play a key role in supporting patient access, maintaining accurate records, coordinating appointments, and helping ensure smooth daily clinic operations. This is a strong opportunity for someone looking to build a long-term career in a patient-centered environment with supportive leadership, positive teamwork, and a mission-driven focus on serving the local community.

Key Responsibilities

- Greet patients and visitors, provide excellent customer service, and support a welcoming front-office experience.
- Schedule, reschedule, and coordinate patient appointments according to established procedures.
- Complete patient check-in and check-out, registration, demographic updates, and documentation review.
- Verify insurance coverage, eligibility, benefits, and third-party payer information.
- Answer, screen, and route incoming calls while assisting patients with questions and appointment needs.
- Process copayments and patient account payments while maintaining HIPAA compliance and confidentiality.

Compensation and Benefits

- Pay range: $23 to $27 per hour.
- Employment type: Temp-to-Hire.
- Schedule: Full-time.
- Work setting: Onsite.
- Location: North County San Diego.

Required Qualifications and Skills

- High School Diploma or GED required.
- Minimum of 2 years of clinical or medical office experience.
- Minimum of 2 years of experience with insurance verification, sequencing, and interpreting benefits.
- Minimum of 2 years of experience using practice-management and electronic health record systems.
- Knowledge of third-party payers, eligibility requirements, and patient registration workflows.
- Proficiency with Microsoft Office 365, including Outlook, Word, Excel, Teams, and SharePoint.
- Ability to scan, upload, and manage patient documentation within an EHR system.
- Current AED/CPR certification or ability to obtain certification within six months of hire.
- Strong customer service, communication, organization, accuracy, and problem-solving skills.
- Ability to work effectively in a fast-paced healthcare environment while handling confidential information.
- Must meet applicable pre-employment screening and background requirements.

Preferred Qualifications

- EPIC experience highly preferred.
- Post-secondary training or certification preferred.
- Experience in a community health, public sector, or patient-centered healthcare environment.

Equal Opportunity Employer / Disabled / Protected Veterans

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The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

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https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.