In this role, you’ll be the first point of contact for patients, ensuring a smooth experience from registration through checkout. You will support daily clinical operations by managing scheduling, insurance verification, payment processing, and patient communications.

Key Responsibilities

Assist patients with registration, insurance/financial information, and electronic health record entry
Verify insurance eligibility, copayments, and provider information
Manage appointment scheduling, rescheduling, cancellations, and referrals
Process payments, reconcile receipts, and maintain accurate financial documentation
Scan and maintain patient records, forms, and documentation in the EHR
Provide patients with appointment instructions, updates, and follow-up communications
Ensure smooth daily workflow by prioritizing patient flow and supporting staff needs
Deliver excellent customer service with professionalism, compassion, and confidentiality

Qualifications

High school diploma or GED required
1–3 years of experience in a service-oriented administrative office environment
Strong organizational and communication skills
Proficiency in word processing/keyboarding
Exceptional customer service and ability to stay calm under pressure

Preferred Qualifications

Experience in a medical office setting
Knowledge of managed care requirements
Familiarity with electronic health records (EHR)
Bilingual skills a plus

If you’re organized, detail-oriented, and passionate about helping patients, apply today!

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.