Our outpatient clinic is seeking a reliable, patient-focused Patient Service Representative to deliver exceptional front-desk and call center support. This role is essential to ensuring a welcoming environment and a seamless experience for patients both in person and over the phone. If you thrive in a fast-paced medical setting and enjoy helping patients navigate their care, we want to hear from you.

Required Qualifications:
High School Diploma
Flu vaccinated (no exemptions permitted)
Experience with medical insurance, referral processes, and benefit plans
1+ year of recent experience in an outpatient clinic or medical office setting
1+ year of call center experience


Preferred Qualifications:
2+ years of recent experience as a Patient Service Representative
Experience with the patient check-in process
Experience using CS-Link/Epic


Job Duties and Responsibilities:
Serve as the primary point of contact for patient relations both in person and by phone
Greet patients warmly and assist in resolving concerns, escalating issues appropriately
Check patients in and out; collect co-payments, provide receipts, and reconcile payments
Verify patient demographics and insurance coverage in CS-Link/Epic
Schedule appointments and complete patient registration accurately
Process and track referrals and authorizations across various insurance plans
Handle patient and provider correspondence promptly and professionally
Explain clinic policies, procedures, and available services to patients
Maintain a clean and safe workspace by sanitizing according to department guidelines



Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.