We are looking for a Patient Service Representative who isn't just a face at the front desk, but a navigator for our patients' health care journeys.

If you know your way around Epic and thrive in a fast-paced clinical environment, we want to meet you!

The Role at a Glance
As the first point of contact, you set the tone for the entire patient experience. You’ll be the bridge between our clinical team and the community, ensuring that every patient feels heard, organized, and ready for their appointment.

Key Responsibilities
Epic Management: Utilize Epic (Cadence/Prelude) for seamless appointment scheduling, check-ins, and check-outs.

Patient Coordination: Verify insurance eligibility, obtain authorizations, and collect co-pays or outstanding balances.

Information Integrity: Maintain high-level accuracy in electronic health records (EHR) by updating demographics and clinical documentation.

Communication Hub: Manage a multi-line phone system, routing calls and handling patient inquiries with empathy and professionalism.

Compliance: Adhere strictly to HIPAA regulations to ensure patient privacy and data security.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.