Job Summary
We are seeking an experienced Patient Service Rep for a temp-to-hire opportunity in Los Angeles, CA with a healthcare services organization. This role is ideal for a detail-oriented healthcare administrative professional who enjoys supporting patients, coordinating appointments, managing authorizations, and helping a busy medical office operate efficiently.
As a Patient Service Rep, you will be a key point of contact for patients and internal care teams in a fast-paced, high-volume healthcare environment. This opportunity offers the chance to join a collaborative team that values patient-centered service, accuracy, professionalism, and strong communication. Supportive leadership, clear processes, and a team-focused culture help create an environment where employees can build confidence, contribute meaningfully, and grow within healthcare administration.
Key Responsibilities
- Coordinate patient scheduling across multiple departments while helping ensure a smooth and positive patient experience.
- Provide high-volume phone support, including answering patient questions, routing calls, and assisting with appointment-related needs.
- Process, track, and manage patient authorizations with accuracy and attention to detail.
- Use EPIC to update patient records, manage scheduling information, and support daily administrative workflows.
- Communicate professionally with patients, providers, and internal departments regarding appointments, authorizations, and care coordination needs.
- Maintain confidentiality, accuracy, and professionalism while working in a busy healthcare setting.
Compensation and Benefits
- Pay rate: $27.00 to $29.00 per hour.
- Job type: Temp-to-Hire.
- Location: Los Angeles, CA 90001.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Qualifications and Skills
- Manage patient scheduling and appointment coordination in a high-volume healthcare environment.
- Support patient communication through inbound and outbound phone interactions.
- Process and track authorizations while maintaining accurate patient information.
- Use EPIC and related administrative systems to support patient service workflows.
- 3 to 5 years of experience in a healthcare administrative, patient access, medical front office, or patient service representative role.
- Experience with EPIC or a similar electronic medical record or scheduling system.
- Strong understanding of patient scheduling, authorizations, insurance-related workflows, and medical office operations.
- Excellent phone etiquette and ability to provide professional, patient-focused service.
- Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.
- Ability to communicate clearly with patients, providers, and internal departments.
- Commitment to confidentiality, accuracy, teamwork, and quality patient care.
Preferred Qualifications
- Prior experience supporting multiple departments or specialties in a healthcare setting.
- Experience working in a high-volume call, scheduling, or patient access environment.
- Familiarity with authorization follow-up, referral coordination, or insurance verification workflows.