Job Summary
We are seeking an experienced Patient Service Representative for a contract opportunity in Los Angeles, CA with a leading healthcare services organization. This role is ideal for a detail-oriented healthcare administrative professional who enjoys supporting patients, coordinating care, and keeping operations running smoothly in a fast-paced, high-volume medical environment.
As a Patient Service Representative, you will serve as a key point of contact for patients while managing scheduling, phone support, authorizations, and related administrative workflows. This is a great opportunity to join a collaborative healthcare team that values patient-centered service, accuracy, teamwork, and strong communication. You will work in an environment where supportive leadership, clear processes, and a shared commitment to quality care help you succeed every day.
Key Responsibilities
- Coordinate patient scheduling across multiple departments while helping ensure a smooth and positive patient experience.
- Provide high-volume phone support, including answering patient inquiries, routing calls, and assisting with appointment-related needs.
- Process, track, and manage patient authorizations accurately and efficiently.
- Use EPIC to update patient records, manage scheduling details, and support daily administrative workflows.
- Communicate clearly with patients, providers, and internal departments regarding appointments, authorizations, and care coordination needs.
- Maintain accuracy, confidentiality, and professionalism while working in a busy healthcare setting.
Compensation and Benefits
- Pay rate: $27.00 to $29.00 per hour.
- Job type: Contract/Temporary.
- Location: Los Angeles, CA.
Equal Opportunity Employer / Disabled / Protected Veterans
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The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Qualifications and Skills
- Manage complex patient scheduling across multiple departments.
- Provide high-volume phone support in a healthcare environment.
- Process and manage patient authorizations accurately and efficiently.
- Support patient coordination using EPIC and medical terminology.
- 3 to 5 years of relevant healthcare administrative, patient services, or medical office experience.
- Hands-on EPIC experience is required. Candidates without EPIC experience will not be considered.
- Strong knowledge of medical terminology is required.
- Experience working in a fast-paced, high-volume healthcare or medical office environment.
- Excellent communication, customer service, and patient support skills.
- Strong attention to detail with the ability to manage multiple priorities and maintain accuracy.
- Professional, dependable, and team-oriented approach to supporting patients and clinical staff.
Preferred Qualifications
- Prior Patient Service Representative experience in a large healthcare system, specialty clinic, or multi-department medical environment.
- Experience managing insurance authorizations, referrals, or related patient access workflows.
- Ability to remain calm, organized, and service-focused while handling high call volume and competing priorities.