Now hiring! In need of two Patient Service Representatives for a large healthcare facility.

About the Role:
We are seeking a dedicated and detail-oriented Patient Service Representative to join our outpatient clinic team. This role serves as the first point of contact for patients and plays a vital role in ensuring a positive experience through excellent customer service and efficient administrative support.

Key Responsibilities:

Serve as the primary point of contact for patients in person and over the phone
Greet patients, address concerns, and escalate issues as needed
Check patients in/out, collect co-payments, issue receipts, and reconcile payments
Verify patient demographics and insurance details using Epic
Schedule appointments and complete patient registration
Process and track referrals and authorizations for various insurance types
Handle patient and provider correspondence
Explain clinic policies, procedures, and services to patients
Maintain a clean and sanitized workspace in accordance with department guidelines


Required Qualifications:

Experience with medical insurance, referral processes, and benefit plans
Minimum 1 year of recent experience in an outpatient clinic or medical office setting
Ability to read, understand, and respond to detailed oral and written instructions


Preferred Qualifications:

2+ years of recent experience as a Patient Service Representative
Experience with CS-Link/Epic
Familiarity with medical terminology
Bilingual Spanish a plus

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.