Job ID: 1801554
Reference Code: VI-Patient-Engagement Specialist
Join a mission-driven healthcare organization dedicated to improving access to care and community resources. As a Community Outreach & Patient Engagement Representative, you will connect with members, community organizations, healthcare providers, and local agencies to increase awareness of healthcare services, support underserved populations, and strengthen member engagement throughout the community.
Qualifications
Bachelor's degree and at least 1 year of experience in customer service, healthcare, community outreach, sales, or marketing
OR
4+ years of experience in customer service, healthcare, community outreach, sales, or marketing.
Bilingual English/Spanish preferred
Experience in healthcare, health insurance, managed care, public health, or community-based organizations
Strong presentation and relationship-building skills
Proficiency with Microsoft Office Suite
Data entry and reporting experience
Ability to work across multiple databases and software platforms
Experience with healthcare management systems is a plusAbility to travel locally up to 40%
Valid driver's license and reliable transportation may be required
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Develop and maintain relationships with community organizations, healthcare providers, schools, faith-based groups, and local agencies
Plan and participate in outreach events, health fairs, and educational programs
Conduct phone and in-person outreach to members, including hard-to-reach populations
Educate members about healthcare services, benefits, and available community resources
Refer eligible members to specialized programs and support services
Deliver presentations to community groups and partner organizations
Collect community feedback and identify opportunities to improve member engagement strategies
Support outreach campaigns and communication initiatives
Maintain outreach materials and informational displays at community locations
Accurately document activities, member interactions, and outreach results
Prepare reports and track engagement outcomes to measure program effectiveness
Ensure compliance with all applicable policies, procedures, and regulations
Ready to make a difference in your community? Apply today to join a team dedicated to helping members access the healthcare services, resources, and support they need. We welcome candidates who are passionate about community outreach, member advocacy, and improving health outcomes for diverse populations.