Parts & Service Technician (Customer Support + Troubleshooting)
Service Department | Full-Time | On-site
Pay: Competitive, based on experience

If you’re the person who can calm a frustrated customer, troubleshoot equipment like a pro, and keep orders and invoices accurate, this role is for you. We’re hiring a Parts & Service Technician to support customers, coordinate parts and service needs, and assist technicians in the field.

What You’ll Do
Answer phone calls, emails, and in-person inquiries regarding parts, service, pricing, and availability

Handle customer concerns quickly and professionally to protect relationships and drive repeat business

Take and process customer orders for parts and service

Troubleshoot equipment with customers over the phone and help resolve issues efficiently

Provide technical assistance to onsite third-party technicians

Follow up with customers to confirm satisfaction and close out open issues

Support administrative tasks including invoice updates, new order processing, and inventory tracking

Learn the product line, parts catalog, and service procedures to help identify and locate the right parts

Partner with Engineering to flag recurring issues found in the field and support continuous improvement

What We’re Looking For
3+ years in the service industry (manufacturing environment strongly preferred)

Appliance repair knowledge (required or strongly preferred, depending on experience)

Strong customer service and communication skills (verbal and written)

Analytical and detail-oriented with high accuracy

Comfortable working independently and as part of a team

Confident with computer systems and service-related software

Proficient in Microsoft Office and Excel

Strong grammar and spelling

High school diploma or equivalent required (technical/vocational training is a plus)

You’ll Thrive Here If You’re
Calm under pressure and good at de-escalating tough conversations

Naturally organized and accurate with documentation and order details

A problem-solver who enjoys diagnosing issues and finding fixes

Reliable with follow-through and customer updates

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.