On behalf of our client, a team of passionate individuals committed to delivering exceptional customer experiences, we are looking for a Customer Service Representative who shares the same enthusiasm for helping customers and a love for the outdoors. Our client is dedicated to manufacturing high-performance products that empower people to feel alive. Every decision they make is driven by their commitment to the customer, and their success is built on strong teamwork and passion for the brand.
This position offers a hybrid work schedule to provide flexibility while being an integral part of a dynamic customer service team.

Key Responsibilities:
- Acknowledge, confirm, enter, process, and monitor customer orders to ensure timely and accurate fulfillment.
- Proactively communicate with customers (dealers, distributors, and sales representatives) about any issues related to orders, including product quality, availability, shipping, and billing.
- Provide regular updates to customers and sales representatives regarding order statuses and any related changes.
- Provide exceptional customer support via phone, email, and other electronic communication, ensuring quick and accurate resolutions.
- Establish and maintain accurate customer account details.
- Process returns, including warranty claims, in an efficient and customer-friendly manner.
- Offer product information and support opportunities for upselling and cross-selling where appropriate.

The Ideal Candidate Will Have:
- Excellent verbal and written communication skills, with the ability to positively address customer inquiries and resolve issues.
- Strong interpersonal skills, with the ability to build lasting customer relationships.
- A minimum of 2 years of customer service, sales, or operations experience.
- High school diploma or equivalent required.
- Computer proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with databases.
- Strong organizational skills and a keen attention to detail.
- An enthusiastic, positive attitude and a customer-first mindset.
- Previous experience in the outdoor apparel industry is preferred but not required.

Why This Opportunity is Special:

• Hybrid Work Schedule: Offering flexibility with a mix of remote and in-office work.
• Passionate Team: Join a team of like-minded individuals who are as passionate about the outdoors as you are.
• Exciting Brand: Work for a leading brand in the outdoor industry, creating products that inspire adventure and an active lifestyle.

If you’re a motivated and dedicated individual who thrives in a customer-focused environment and is eager to contribute to a company that values the outdoors, we encourage you to apply today!


EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.