Job Summary

We are seeking an Operations Services Associate for a contract opportunity in Lake Buena Vista, FL. This onsite role is ideal for a customer-focused technical support professional with 3 to 5 years of Tier 1 Help Desk, desktop support, or technical operations experience.

The Operations Services Associate will serve as a first point of contact for technology-related issues involving Wi-Fi, internet, telecommunications, network services, and related infrastructure. This position supports both internal users and customers in a fast-paced operational environment where timely troubleshooting, clear communication, and accurate documentation are essential.

This is a great opportunity to join a collaborative technology support team in a high-visibility entertainment venue environment. The role offers steady full-time hours, long-term assignment potential, and the chance to build experience with network monitoring tools, telecommunications systems, ticketing platforms, and remote diagnostic technologies. Candidates who enjoy problem-solving, teamwork, and supporting critical business operations will be well positioned for success.

Key Responsibilities

- Provide technical support by phone and email for Wi-Fi, internet, telecommunications, and network-related issues.
- Troubleshoot, document, prioritize, and escalate technical incidents using ticketing systems and established support processes.
- Monitor network and telecommunications systems to identify service issues, performance concerns, and potential outages.
- Use tools such as ServiceNow, LogicMonitor, Airwave, Calix Management System, remote diagnostics, and Microsoft Office applications.
- Collaborate with network, telecom, and technical teams to support timely issue resolution and service continuity.
- Maintain accurate ticket updates, service records, troubleshooting notes, and operational documentation.

Compensation and Benefits

- Pay Rate: $20.00 per hour.
- Job Type: Contract/Temporary.
- Assignment Length: Through June 12, 2027.
- Schedule: 4:30 PM to 1:00 AM.
- Days Off: Tuesday and Wednesday.
- Hours: 40 hours per week.
- Location: Lake Buena Vista, FL 32830.
- Work Arrangement: Onsite.
- Start Date: ASAP.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.