The Operations Analyst is responsible for managing and analyzing operational data with the highest level of integrity and confidentiality. The role focuses on monitoring performance, identifying improvement opportunities, and supporting strategic decision-making through clear, data-driven insights. This position is critical for ensuring operational efficiency, control, and continuous improvement, aligning day-to-day operations with organizational goals and customer experience.

Key Responsibilities

-Develop and publish recurring reports, including daily “flash” reports, monthly KPIs, and incentive compensation metrics.
-Assist with strategic analyses to support management decision-making.
-Effectively utilize Salesforce (CRM) for operational tracking and reporting.
-Create and manage work plans for key departmental initiatives, ensuring execution on time and within budget.
-Update and monitor operational reports on a continuous basis.
-Prepare operational reports for quarterly presentations to Corporate and Executive teams.
-Analyze operational processes, including service, logistics, routes, inventory, and response times, to identify areas for improvement.
-Measure performance using KPIs such as productivity, backlog, SLA, costs, mileage, and cycle times.
-Propose and implement process, tool, and workflow improvements.
-Reduce operational risks and prevent recurring errors.

Qualifications

Proven experience with Salesforce (CRM).
Bilingual in English and Spanish.
Advanced knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
High school diploma or equivalent.
Strong data entry skills with high attention to detail.
Proactive approach to identifying and correcting errors.
Ethical, responsible, collaborative, and positive attitude.
Ability to multitask and stay organized in a fast-paced, results-oriented environment.
Strong organizational, interpersonal, and follow-up skills.
Excellent verbal and written communication skills.
Ability to collaborate across teams and departments.
Strong planning, scheduling, and problem-solving capabilities.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.