Job Summary:

We are seeking a customer-focused and tech-savvy Online Banker to join our financial services team. The Online Banker will assist clients with digital banking services, provide support for online transactions, and deliver exceptional customer experiences through secure online and mobile platforms. This role is ideal for individuals with strong communication skills, attention to detail, and a passion for helping customers manage their banking needs remotely.

MUST HAVE WORKED IN A CALL CENTER RELATED ENVIRONMENT

Key Responsibilities:

Provide support to customers via phone, chat, email, or video banking for online and mobile banking services.

Assist clients with account inquiries, password resets, transfers, deposits, bill payments, and loan applications.

Educate customers on digital banking tools, features, and security best practices.

Troubleshoot technical issues related to online or mobile banking access.

Identify customer needs and recommend appropriate financial products and services.

Maintain compliance with bank policies, security standards, and regulatory requirements.

Accurately document customer interactions and resolutions in banking systems.

Collaborate with internal departments to resolve escalated issues and enhance customer satisfaction.

Upsell bank promotional items.

Qualifications:

High school diploma or equivalent (required); associate or bachelor’s degree in business, finance, or related field (preferred).

Previous experience in banking, financial services, or customer support strongly preferred.

Proficiency with online banking platforms, mobile apps, and digital communication tools.

Strong problem-solving, communication, and active listening skills.

Ability to multitask, prioritize, and work in a fast-paced virtual environment.

Knowledge of banking products, services, and compliance regulations is a plus.


Work Environment:

Onsite banking service center environment.

Regular use of computers, telecommunication tools, and secure financial platforms.

May require flexible scheduling, including evenings and weekends.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.