Job Title: Senior Site Manager – Managed Services

Location: Miami, FL
Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM (1-hour lunch)
Job Type: Temp to Hire
Pay Rate: $17.79 – $23.68/hr
Dress Code: Business casual

Job Overview:
We are seeking a Senior Site Manager to oversee daily operations for a medium-to-large team in a professional office environment. This role requires strong leadership, excellent customer service skills, and the ability to manage multiple priorities. The ideal candidate will have prior managerial experience, a customer-facing background, and technical proficiency.

Responsibilities:

Manage daily operations of the site and ensure contract compliance for services including mail, reception, conference room setup, IT/AV support, courier runs, and hospitality support.
Lead, coach, and develop a team of direct reports, including performance management, training, succession planning, and retention.
Monitor service delivery through SLAs and customer feedback; identify and implement process improvements.
Maintain a customer-focused environment and handle escalations effectively.
Conduct reporting, business reviews, and presentations to align with operational goals.
Support change management initiatives and operational enhancements.
Perform other duties as assigned to support overall site operations.

Qualifications:

High school diploma or GED required; additional education is a plus.
Minimum 5 years of experience in a related field; 2 years in a managerial role preferred.
Proven experience in customer-facing roles.
Proficient in Microsoft Office 365.
Strong problem-solving, communication, and leadership skills.
Ability to lift/move up to 50 lbs and perform physical activities such as standing, walking, bending, and setting up conference rooms.

Skills & Competencies:

Strategic thinking and problem-solving
Effective communication (written and verbal)
Customer service excellence
Technical aptitude and ability to troubleshoot basic IT/AV issues
Team leadership and staff development

Working Conditions:
Office environment with normal temperature and noise levels.
Some physical effort required (moving equipment, conference room setup).
Application Requirements:
Background check and drug screening required.
Temp worker agreement must be completed prior to start.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.