Office Operations Manager
Healthcare, Wellness & Fitness
Full-Time | In-Office | Santa Monica
Elevate Physical Therapy & Fitness is a well-established, thriving outpatient physical therapy, wellness, and fitness facility that has served the Santa Monica and Westside of Los Angeles community since 2014. We are seeking an Office Operations Manager to lead day-to-day office operations and support an exceptional experience for both patients and clients within a highly reputable, growing company.
This role is ideal for someone who is highly organized, detail-oriented, professional, and experienced — someone who enjoys creating structure, solving problems, and ensuring systems run smoothly in a fast-paced, people-focused environment.
This is a hands-on, in-office role. The Office Operations Manager plays an important role in keeping the practice running efficiently and professionally.
Responsibilities
Patient & Client Experience
? Oversee daily front desk operations and ensure a welcoming, polished, and professional experience
? Support patient and client intake, scheduling, and coordination of services
? Ensure paperwork, prescriptions, and records are complete, accurate, and up to date in company digital system
? Communicate clearly, calmly, and professionally in person and in email regarding the company, services, pricing, scheduling, billing, and insurance process.
Scheduling, Billing & Light Insurance Support
? Manage scheduling in Company practice management system
? Support billing processes and provide light insurance-related support ie data entry, follow-ups if needed. (healthcare experience is a plus).
? Maintain accurate patient and client information across company systems
? Identify and escalate issues early to remedy and preserve patient and client positive experience
Office Operations & Systems
? Own and maintain office workflows, systems, and tracking tools
? Use practice management software and built-in reporting tools effectively
? Follow established procedures and contribute to ongoing process improvement
? Track tasks, deadlines, and follow-ups in Company systems to ensure consistent tracking, execution and completion
Team & Program Oversight
? Coordinate with healthcare, fitness, and wellness professionals and leadership
? Provide guidance and oversight to interns and other administrative staff
? Support a professional, positive, collaborative, and accountable office culture
? Liaise with vendors and external partners as needed related to office operations
Qualifications
? 5+ years of relevant experience in healthcare, wellness, fitness, hospitality, entertainment, executive support, or another high-touch professional environment
? Strong organizational skills and excellent attention to detail
? Comfortable managing schedules, administrative workflows, and multiple priorities
? Proficient with Google Workspace Tools, experience using AI-enabled tools to improve efficiency and adaptable to new technology systems
? Demonstrates sound judgment, professionalism, and discretion
? Enjoys problem-solving and takes initiative
? Appreciates structure, tools, and systems that support efficiency and productivity
? Brings a steady, composed, and positive presence to the workplace
? Clear communicator in person and in writing who follows through and takes ownership
Experience in production, entertainment, or executive support roles welcome to apply.
Job Details
? Full-time: 30–35 hours per week
? Location: In-office, Santa Monica
? Compensation: Competitive and commensurate with experience
? Benefits: Paid Time Off; Comprehensive Health Benefits (Medical, Dental, Vision, FSA / HSA and other wellness benefits); 401K; Professional development supported through internal training and role-relevant learning opportunities.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.