Mortgage Collections Specialist

Pay $20-22 - no incentives

Key details:
* requires prior financial services related collections experience - two years minimum - work is quite complex and intricate
have at least a HS diploma or equivalent
* being able to train/pass testing through 5 week training program including nesting in role itself
* general knowledge of mortgage loan product, mortgage servicing and/or collections
* professional communication, negotiation and organizational skills

More details about role and responsibilities:
• Contact borrowers via phone, email, and written correspondence to resolve delinquent mortgage accounts.
• Negotiate payment arrangements, repayment plans, and offer loss mitigation options in accordance with company policies and investor guidelines.
• Maintain accurate and detailed records of borrower interactions and account status.
• Collaborate with internal departments such as Customer Service, Loss Mitigation, and Foreclosure to ensure seamless servicing for the customer.
• Ensure compliance with federal, state, and investor regulations including FDCPA, TCPA, RESPA, and CFPB guidelines.
• Identify and escalate high-risk accounts or potential fraud cases.
• Participate in ongoing training and development to stay current with industry changes and best practices.
• Must be able to work nights and weekends as necessary

Desired Skills and Qualifications
• Associate’s or Bachelor’s degree in Business Administration, Finance or related field.
• Bilingual (Spanish/English)
• Experience with FHA, VA, and Conventional Loan Servicing
• Familiarity with skip tracing tools and techniques.
• Basic understanding of FDCPA, TCPA, Regulation X, Regulation Z, Regulation V, Regulation E, and SCRA.


More details about training and schedule:
Training
5 weeks on a 9am-6pm EST schedule – mix of class room training, then live calls, then more training

Schedule
once out of training, 4 schedules are available:
9am-6pm; 10am-7pm; 11am-8pm; 12pm-9pm EST – Mon-Fri – Saturday on rotating basis every 3 weeks:

Saturday shifts are 8AM-3PM EST ( 6 hours) so during the week they will need to make up the two hours on other days. Usually, an hour is added to two shifts during the week to make sure everyone gets at least 40 hours. In addition, on the weeks that the worker would have a Saturday scheduled they would get a flex day during the week

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.