Mortgage Customer Experience Specialist-

• Model: 100% Remote from any location except NJ, NY, TX and CA. (equipment provided)
• Start Date: December 8, 2025
• Pay: $20/hour + $200/month shift differential (for candidates in EST time zone)
• Bilingual Differential: +$1.50/hour for fully bilingual candidates (language proficiency test required)
• Training: 7 weeks | 9am–6pm EST | mix of classroom training, live calls, and nesting period
• Schedule (after training): 9am–6pm, 10am–7pm, 11am–8pm, or 12pm–9pm (rotating Saturdays 8am–3pm; flex day provided during the week)
• Contract: Contract-to-Hire with $1,000 bonus upon conversion
• Department: Existing Mortgage Customer Service

Overview:
This role focuses on assisting homeowners with a variety of mortgage-related requests, from maintenance updates and payment processing to education on their mortgage products. Occasionally, you’ll handle soft collections (within 30 days past due).

Responsibilities include:
• Handling inbound/outbound calls from customers in a fast-paced environment
• Providing exceptional service, explaining mortgage processes, and resolving issues
• Accurately documenting communications in system records
• Achieving key metrics such as QA score, schedule adherence, and handle time
• Following escalation procedures and collaborating with internal teams

Qualifications:
• High School Diploma or equivalent required
• 2+ years of call center or customer service experience preferred
• Financial services experience
• Excellent communication and problem-solving skills
• Strong attention to detail and reliability

Tech Requirements:
• Quiet, private workspace at home
• High-speed internet: minimum 25 Mbps download / 10 Mbps upload (verification screenshot requested but not required at submission)


Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.