We are seeking a Mortgage Collections Specialist to join our remote team and provide exceptional support to homeowners. This role is ideal for individuals with call center, mortgage, and collections experience who enjoy helping clients and thrive in a fast-paced environment. You’ll gain valuable mortgage and collections expertise while working from the comfort of your home, with opportunities to grow within a supportive team.

Key Responsibilities:

• Assist homeowners with mortgage maintenance, including status updates, payment processing, and client questions
• Educate clients on mortgage processes and help them understand their options
• Handle soft collections for accounts up to 30 days past due
• Deliver exceptional customer service while following company standards
• Use advanced telephony systems for inbound and outbound calls
• Track and document customer interactions accurately
• Identify root causes and provide solutions to resolve client concerns

Requirements:

• High School Diploma or equivalent
• Minimum 2 years of call center experience
• Mortgage and collections experience required
• Knowledge of customer service principles and best practices
• Strong communication, problem-solving, and organizational skills
• Attention to detail and accuracy

Training & Schedule:

• 7-week training program (9am–6pm EST), including classroom instruction and live call practice
• Post-training schedule: 12pm–9pm EST, Monday–Friday, with rotating Saturdays (8am–3pm EST) every 3 weeks
• Flexibility built in: Saturday shifts are partially offset with additional weekday hours to ensure 40 hours/week

Technical Requirements:

• Quiet, private workspace at home
• High-speed internet: minimum 25 Mbps download / 10 Mbps upload (hard-wired or Wi-Fi acceptable)

Start Date: December 8, 2025

Why You’ll Love This Role:

• Fully remote, work from home
• Join a supportive, customer-focused team
• Gain specialized mortgage and collections knowledge with career growth opportunities

Ready to make a difference in homeowners’ lives while growing your career? Apply today and start your journey with us!


Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.