Mortgage Collections Representative (Direct Hire – 100% Remote)
Start Dates: Two classes launching January & February
Employment Type: Direct Hire
Pay Rate: $22/hour
Location: 100% Remote (Equipment provided)

Position Overview
We are seeking experienced Mortgage Collections Representatives to join a growing team in a direct-hire, fully remote role. This position focuses on early-to-mid stage mortgage delinquency (30–120 days), handling mostly inbound calls from borrowers and working to resolve past-due accounts through payment solutions and referrals to loss mitigation when needed.

What You’ll Do
• Handle mostly inbound calls (approximately 60 calls per day) from borrowers with delinquent mortgage accounts
• Collect past-due mortgage payments and negotiate resolutions
• Set up payment plans when full payment cannot be collected
• Educate borrowers on account status, next steps, and available options
• Identify accounts needing escalation and refer to Loss Mitigation as appropriate
• Maintain accurate documentation and comply with all regulatory and company guidelines

Training & Schedule
• Training: 5 weeks, Monday–Friday, 9:00 AM – 6:00 PM EST
• Post-Training Schedules (Mon–Fri, EST):
? 10:00 AM – 7:00 PM
? 11:00 AM – 8:00 PM
? 12:00 PM – 9:00 PM

Requirements
• MUST have prior collections experience
• Mortgage collections experience strongly preferred
• Ability to manage high call volume in a fast-paced environment
• Strong communication, negotiation, and problem-solving skills
• Comfortable discussing sensitive financial matters with professionalism and empathy

Remote Work Requirements
• High-speed, reliable internet connection
• Dedicated, quiet workspace suitable for call-center work
• Company equipment will be provided

Why Join?
• Direct hire with a stable, growing organization
• Fully remote opportunity with equipment provided
• Consistent weekday schedule (no weekends)
• Competitive hourly pay with structured training


Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.