As a Member Services Representative, you'll be the calm, helpful voice members rely on during roadside emergencies and travel questions. From flat tires to trip planning, you'll transform stressful moments into positive experiences with your steady demeanor and solution focused approach. If you stay composed under pressure, genuinely enjoy helping people, and want to join a team that celebrates both performance and positivity, this is your opportunity.

Responsibilities

Manage incoming calls for emergency roadside assistance and membership support
Guide members through travel services, trip planning, accommodations, and general inquiries
Explain membership benefits, features, and perks clearly and confidently
Communicate with empathy and clarity, especially during urgent situations
Partner with internal teams to deliver seamless service and drive improvements

Qualifications

Proven customer service experience with excellent communication and multitasking
Composed, confident demeanor during high-pressure calls
Problem-solving approach with a positive, service-first mindset
Basic geography knowledge and comfort with mapping/routing tools
Tech-savvy with experience using customer support software

Schedule

Days: Monday – Friday
Shifts: Day shift (9 AM – 5 PM)

Commission and Benefits

Perfect Attendance Bonus Pay incentives for your first 90 days
Comprehensive benefits: Health, dental, vision, life insurance, 401(k)
Free roadside membership for you and your family
Travel discounts and exclusive destination perks
Generous PTO and true work-life balance
$18–$20 per hour

Make a difference on every call. Apply today!


Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.