We are hiring for a Member Services Representative to join a great team for a national organization that provides 24/7 roadside assistance for its customers. In this role, you'll be the reassuring voice on the other end of the line for a customer and providing top-tier assistance for roadside emergencies and travel-related needs. If you can stay calm and problem-solve while a customer is in need, this role is for you!
With this opportunity, you will have comprehensive benefits free roadside membership, travel perks including discounts and insider access to amazing destinations, great company culture, generous PTO, and growth opportunities.

Responsibilities:
-Handle incoming calls from members in need of emergency roadside assistance or membership support.
-Assist members with travel-related services & products—trip routing, accommodation support, or general inquiries.
-Educate members on their plan features, perks, and how to make the most of their membership.
-Communicate clearly and compassionately, especially during high-stress situations.
-Collaborate with internal teams to ensure seamless service and continuous improvement.

Requirements:
-Customer service and stellar communication and multitasking skills
-Calm, confident communication—even in high-pressure situations
-Problem-solving mindset with a helpful, can-do attitude
-Basic geographic knowledge and comfort navigating mapping tools
-Tech-savvy with comfort using support software and systems

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.