Member Services Representative (Part-Time Temporary)

Schedule: Monday–Friday, 11:00 AM – 3:30 PM (30-minute lunch included)
Location: Orlando

Position Overview

We are seeking a professional and customer-focused Member Services Representative to support a busy call center environment on a temporary part-time basis. This role is ideal for someone with strong communication skills, excellent attention to detail, and experience handling high-volume customer interactions.

The ideal candidate is comfortable working with online databases, Excel, and multi-line phone systems while providing exceptional customer service in a fast-paced environment.

Key Responsibilities
Answer incoming phone calls and provide timely, professional customer support
Respond to customer inquiries via phone, email, and chat
Maintain accurate customer and membership records
Assist customers with account questions, payments, forms, and general service requests
Navigate online databases and Excel efficiently
Direct calls and inquiries to appropriate departments when necessary
Process forms, payments, and service requests accurately
Support retail/store-related duties as needed, including inventory and payment handling
Maintain professionalism and composure while managing high call volumes
Participate in training sessions, meetings, and cross-functional support activities
Collaborate with team members to ensure excellent customer experience
Assist with additional administrative and operational duties as assigned
Qualifications
Minimum of 5 years of customer service experience preferred
Strong computer skills, including proficiency with Excel and online systems
Ability to type at least 40 WPM
Excellent written and verbal communication skills
Strong multitasking, organizational, and problem-solving abilities
Professional and courteous phone etiquette
Detail-oriented with the ability to maintain accuracy under pressure
Dependable with strong attendance and punctuality
Ability to work collaboratively in a team environment
Bilingual skills are a plus
Ability to adapt quickly to changing priorities and procedures
Ability to lift up to 25 lbs. occasionally
What Success Looks Like

Successful candidates in this role will:

Deliver outstanding customer service with professionalism and efficiency
Maintain strong attendance and punctuality
Accurately process customer requests and documentation
Effectively manage high call volumes while maintaining quality standards
Demonstrate initiative, teamwork, and adaptability
Handle challenging situations with patience and professionalism
Contribute positively to team goals and overall operations
Preferred Skills
Experience in call center or member services environments
Strong conflict resolution and active listening skills
Ability to learn new systems and processes quickly
Professional presentation and communication abilities

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.