Our client is seeking a compassionate and service-focused Member Service Representative for a direct hire opportunity in Virginia Beach, VA. This role is ideal for someone who genuinely enjoys helping others over the phone, brings patience and empathy to every conversation, and wants to make a meaningful impact in a mission-driven legal services environment.

As a Member Service Representative, your voice will be an important source of reassurance, clarity, and support for members who rely on professional, caring assistance. You will join a team that values kindness, composure, teamwork, and shared purpose. This is a strong opportunity for someone who wants more than a routine call center position and is looking for a workplace where positive communication, supportive leadership, and meaningful service are part of the culture.

The ideal candidate will be comfortable handling sensitive conversations, building trust quickly, and helping members feel heard, respected, and supported. If you thrive in a people-centered environment and take pride in delivering excellent customer care, this opportunity could be a great fit.

Key Responsibilities

- Provide professional, empathetic, and helpful support to members over the phone.
- Listen carefully to member needs, answer questions, and provide clear guidance in a calm and reassuring manner.
- Document member interactions accurately and follow established procedures for service requests.
- Maintain composure and professionalism when assisting members with sensitive or urgent concerns.
- Collaborate with internal team members to ensure members receive timely, consistent, and accurate support.
- Contribute to a positive, mission-driven service culture focused on trust, care, and member satisfaction.

Compensation and Benefits

- Direct hire opportunity.
- Pay range: $16 to $18 per hour.
- Location: Virginia Beach, VA.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.