Job Summary
We are seeking a detail-oriented Medicare Specialist for a contract/temporary opportunity in South Pasadena, CA. This role is ideal for a bilingual Spanish professional with Medicare, health insurance, benefits administration, or client service experience who enjoys helping individuals understand their coverage options and navigate enrollment requirements.
The Medicare Specialist will support clients, insurance agents, and internal teams by reviewing applications, collecting documentation, answering Medicare-related questions, and ensuring accurate and timely enrollment submissions. This is a great opportunity to work in a client-focused insurance environment with supportive leadership, collaborative teamwork, and the opportunity to build valuable Medicare and health insurance expertise.
Key Responsibilities
- Assist clients with Medicare plan inquiries, eligibility questions, enrollment timelines, and required documentation.
- Review Medicare applications and supporting paperwork for accuracy, completeness, and timely submission.
- Provide responsive customer service by communicating with clients by phone, email, and in person.
- Support insurance agents with Medicare-related administrative tasks, client follow-up, and documentation.
- Maintain accurate client records, enrollment information, policy updates, and database entries.
- Help address Medicare claims-related questions and resolve client concerns using sound judgment and problem-solving skills.
Compensation and Benefits
- Pay rate: $29.00 to $32.00 per hour.
- Job type: Contract/Temporary.
- Location: South Pasadena, CA.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Qualifications and Skills
- Assist clients with Medicare plan questions, enrollment support, and documentation requirements.
- Review and process Medicare applications with accuracy and attention to detail.
- Communicate with clients to collect missing information and follow up on outstanding items.
- Maintain organized client records and support Medicare-related administrative workflows.
- 1 to 2 years of relevant experience preferred in Medicare, health insurance, benefits administration, customer service, or insurance support.
- Bilingual Spanish is required.
- Strong verbal and written communication skills.
- Excellent customer service, follow-through, and relationship-building abilities.
- Strong organizational skills with high attention to detail and accuracy.
- Comfortable using computers, email, databases, and standard office applications.
- Ability to manage multiple priorities in a fast-paced, client-focused environment.
- Ability to maintain compliance with company procedures and Medicare guidelines.
Preferred Qualifications
- Previous experience with Medicare Advantage, Medicare Supplement, or related insurance products.
- Life and Health Insurance License preferred but not required.
- Arabic language skills are a plus.
- Previous leadership or management experience is a plus.