Member Advocate – Seasonal
Openings: 2 Korean, 2 Mandarin, 1 Spanish
License: Active CA Life & Health Insurance License + AHIP certification required
Duration: 9/1/26–12/31/26 | Full-Time Seasonal
Location: Remote
Schedule: 40 hrs/week, Mon–Fri 8 AM–5 PM initially; starting 10/15, shifts may fall between 8 AM–8 PM. Weekend flexibility required; OT may be needed during AEP.
Pay: Up to $26.90/hr + $100 per successful enrollment
Interviews: 3 steps — Video Interview, Computer Assessment, Language Assessment

Responsibilities:

Assist members with benefits, eligibility, claims, referrals, and plan options.
Provide exceptional customer service and resolve/escalate member concerns.
Educate members, providers, and caregivers on benefits and services.
Document interactions accurately and follow CMS, HIPAA, and company requirements.

Requirements:

HS Diploma required; Bachelor’s preferred.
2+ years of customer service experience, preferably healthcare/call center.
Bilingual Korean, Mandarin, or Spanish.
Strong communication, listening, and problem-solving skills.
Proficient in MS Office; typing 40+ WPM.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.