Front Desk Patient Experience Supervisor

Are you passionate about providing exceptional patient experiences and leading a dynamic team in a healthcare setting? Our client is in search of dynamic Supervisor for the Patient Experience team as a Front Desk Patient Experience Supervisor, where you'll manage clinic flow, provider schedules, and ensure a positive atmosphere for patients and staff.

Key Responsibilities:
- Lead and support the Patient Experience team, driving culture and communication.
- Manage patient flow, scheduling, and clinic communication.
- Perform patient check-in and check-out, verifying information and processing payments.
- Maintain and update patient records, ensuring confidentiality.
- Verify insurance details and assist with inquiries.
- Prepare and manage patient forms and paperwork.
- Collaborate with Medical Assistants and ancillary teams.
- Process payments and set up payment plans.
- Ensure the front desk and waiting areas are clean and organized.

Work Schedule:
- Full-time position with varying shifts to cover operational hours.

Required Qualifications:
- High school diploma or equivalent.
- Previous healthcare experience or college education with customer service experience.
- Proficiency with EMR, Microsoft Office Suite, and general office equipment.
- Excellent communication and organizational skills.
- Knowledge of medical terminology and HIPAA compliance preferred.

Desired Attributes:
- Positive attitude and team player.
- Strong multitasking skills.
- Empathy and compassion for mental health improvement.


EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.