Customer Service Rep

The Customer Service Representative (CSR) serves as the first point of contact for patients, medical professionals, and family members, assessing their needs and directing them to the appropriate resources. The CSR works within a multidisciplinary team to provide information about Patient Services.

Locations: On site –
• Orlando, FL 32819
• Hybrid option after you go permanent
Start Date: Start Date: 9/29
Length: Temp-to-Perm (T2P)

Schedule Options:
• M-F 10am-7pm (1 hour lunch)
• M-F 11am-8pm (1 hour lunch)

**Must have healthcare/pharmaceutical or Specialty Pharmacy industry experience**

Key Responsibilities:
• Handle and prioritize incoming calls, assessing caller needs and triaging as necessary.
• Enroll new patients in Patient Services.
• Maintain records and follow up to ensure patients receive needed services by coordinating with physicians, pharmacies, and other contacts.
• Support special projects as required.

Requirements:
• Experience in Specialty Pharmacy or Customer Service.
• Proficient with computers, Microsoft Office, email, and web applications.
• Skilled in handling high-pressure, time-sensitive situations with strong problem-solving and customer service abilities.
• Ability to multitask and manage time effectively in a fast-paced, high-volume environment.
• Dependable with a strong work ethic and openness to feedback.

Preferred Experience:
• Working with CRM or tracking systems (Salesforce preferred).
• Background in healthcare or pharmaceutical industries.
• Understanding patient challenges related to medical conditions.


Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.