Job Summary:
LabInfo is seeking a dynamic, customer-oriented professional to serve as a Billing System Specialist. The selected candidate will be responsible for implementing, training, and providing technical support to clients in all areas related to the billing module of our laboratory services. This role is essential to ensure billing process efficiency, customer satisfaction, and operational excellence within the company.

Main Responsibilities:

Respond to and manage service calls to diagnose and resolve billing module issues, both remotely and on-site.

Update the system according to insurer billing changes.

Configure submission directories, forms, billing files, and diagnostic codes (ICD-9, ICD-10, CPT).

Detect and correct patient entry errors and support reconciliation and rebilling processes.

Populate the billing module during new installations, including creation of templates, rates, and insurer configurations.

Provide training to new and existing clients on the use of the billing module and system updates.

Prepare daily activity reports and complete ISO forms for billed services.

Maintain professional, timely, and courteous communication with clients, supervisors, and colleagues.

Actively participate in the organizational culture of efficiency, innovation, and service excellence.

Additional Responsibilities:

Generate and close service tickets.

Assist in handling phone calls.

Stay updated on technological developments and system improvements.

Participate in meetings, training sessions, and professional development activities.

Education and Experience Requirements:

Course in medical insurance billing.

Minimum of 1 year of experience in healthcare and/or clinical laboratory billing.

Required Knowledge and Skills:

Proficiency with coding manuals (ICD-9, ICD-10, CPT).

Knowledge of electronic billing modules.

Excellent verbal and written communication skills in both English and Spanish.

Strong customer service orientation, professionalism, and interpersonal skills.

Excellent organizational, time management, and teamwork abilities.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.