Proficient Computer and Phone skills
Hours: 9am-5pm 7-hour workday

MLS (Multiple Listing Service)

· Provide day-to-day support for MLS system (processes, issues, access, rules, compliance) questions and escalate complex items as needed.

· Maintain MLS integrity and compliance by enforcing rules, updating listing data, and managing access credentials and the compliance/violations database.

· Sets up and maintains MLS access rights for members as well as Clerical Users and MLS Teams

· Handle lockbox-related member support/troubleshooting, and app guidance while managing lockbox orders, sales, consignments, returns, and replacements.

· Deliver MLS training and one on one member education (in person, virtual, or offsite)

· Coordinate Broker Tour activities, including preparing reports and packets, communicating with participants, and supporting sponsors.

· Support MLS vendors and third-party data licensees through documentation review and coordination

· Update procedural documents, training websites, and related materials while creating marketing content that promotes MLS benefits, initiatives, and rules updates.

Qualifications:

· Strong customer service skills with clear, professional verbal and written communication and a member-focused approach.

· High school diploma or equivalent required; bachelor’s degree preferred depending on role.

· Prior experience in customer service, administrative support, or MLS operations strongly preferred.

· Proficiency with office software including Microsoft 365 (Word, Excel, Outlook) and ability to learn MLS platforms.

· Strong attention to detail with the ability to follow established procedures.

· Ability to manage multiple tasks, work independently, and demonstrate sound judgment in routine decision-making.

· Must not hold an active California Department of Real Estate license

Position and Physical Requirements:

· Ability to remain in a stationary position for prolonged periods while working at a computer.

· Ability to lift and move items up to 15 pounds as needed.

· Ability to move about the office to access files, materials, and equipment.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.