Job Opening: Logistics and Customer Success Specialist
Schedule: Monday to Friday
Shift Hours: 8:00 AM – 5:00 PM
Pay Rate: $24/hour Start Date: Immediate
Workplace Type: Hybrid (Remote on Mondays and Fridays; On-site Tuesday through Thursday)
Employment Type: Temporary (12-month contract with potential for extension)
We are seeking a highly motivated and detail-oriented Logistics and Customer Success Specialist to join our team. This role combines customer service excellence with logistics coordination, making it ideal for individuals who thrive in a dynamic environment and are passionate about delivering outstanding customer experiences while ensuring operational efficiency.
Qualifications:
• Bachelor’s degree in Business, Supply Chain Management, Logistics, or a related field.
• Minimum of 2 years’ experience in Customer Success, Customer Service, Logistics Coordination, or Account Management.
• Intermediate to expert-level proficiency in Microsoft Excel.
• Proven track record of building strong customer relationships and providing strategic support.
• Familiarity with logistics processes including order fulfillment, inventory tracking, and shipment coordination.
Key Responsibilities:
• Serve as a primary point of contact for customer inquiries, ensuring timely and effective resolution.
• Coordinate logistics operations including order processing, shipping schedules, and delivery tracking.
• Analyze customer and logistics data to identify trends and provide actionable insights.
• Collaborate with cross-functional teams including warehouse, procurement, and transportation to support customer needs and ensure timely delivery.
• Maintain accurate records of customer interactions, transactions, and logistics documentation.
• Utilize CRM and supply chain platforms to manage customer accounts and service delivery.
• Prepare reports and dashboards using advanced Excel functions to monitor performance and identify areas for improvement.
Ideal Candidate Profile:
• Demonstrates a customer-centric mindset with a commitment to building long-term relationships.
• Possesses strong analytical skills and the ability to make data-driven decisions.
• Exhibits excellent problem-solving capabilities and a proactive approach to challenges.
• Communicates clearly and effectively, both verbally and in writing.
• Works well in collaborative settings and contributes to team success.
• Shows proficiency in Microsoft Excel (pivot tables, formulas, data visualization).
• Adapts quickly to changing priorities and fast-paced environments.
• Maintains a high level of accuracy and attention to detail.
• Manages time efficiently and handles multiple responsibilities with ease.
• Understands logistics workflows and can troubleshoot issues related to order fulfillment and delivery.
This position offers a unique opportunity to contribute to both customer satisfaction and operational success. If you are ready to make an impact and grow with a forward-thinking team, we encourage you to apply.


Equal Opportunity Employer / Disabled / Protected Veterans

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https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.