Job ID: 1790023
Reference Code: EV-Logistics-Account Manager
Job Summary:
We are seeking a detail-oriented and customer-focused Logistics Account Manager for a direct hire opportunity in Westminster, CA. This role is ideal for a motivated professional with customer service, account management, or client relations experience who enjoys building relationships, solving problems, and coordinating logistics solutions in a fast-paced business environment.
As a Logistics Account Manager, you will serve as the primary point of contact for assigned customer accounts, ensuring responsive communication, accurate service coordination, and a positive client experience. This opportunity offers competitive compensation, benefits, professional growth potential, and a collaborative team environment with supportive leadership and a strong focus on customer satisfaction.
The right candidate will be organized, proactive, and comfortable working across departments to keep accounts running smoothly. This is a great fit for someone looking to grow in account management, logistics coordination, customer success, or business development.
Key Responsibilities:
- Serve as the main point of contact for assigned customer accounts, maintaining consistent communication and strong client relationships.
- Coordinate with sales, operations, and customer service teams to ensure timely, accurate delivery of logistics and service solutions.
- Manage customer inquiries, service requests, account updates, and issue resolution with professionalism and attention to detail.
- Track account activity, customer needs, and key performance metrics while maintaining accurate records in CRM and operational systems.
- Identify opportunities for account growth and collaborate with sales teams to support retention and business development efforts.
- Support customer meetings, presentations, occasional onsite visits, and special projects as assigned.
Compensation and Benefits:
- Direct hire opportunity.
- Salary range: $60,000 to $73,000 per year.
- Full-time schedule.
- Monday through Friday, day shift.
- In-person work location.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Qualifications and Skills
- Manage assigned logistics customer accounts and serve as the primary customer contact.
- Coordinate service delivery with internal sales, operations, and customer service teams.
- Resolve customer inquiries, account issues, and escalated concerns in a timely and professional manner.
- Maintain accurate CRM records, account activity, service requests, and customer data.
- High school diploma or equivalent required.
- Customer service experience of 2 or more years preferred.
- Account management experience of 1 or more years preferred.
- CRM software experience of 1 or more years preferred.
- Microsoft Office experience of 2 or more years preferred, including Outlook, Excel, Word, and Teams.
- Strong verbal and written communication skills.
- Excellent organizational, multitasking, and time management abilities.
- Strong attention to detail and accuracy when handling customer records and account updates.
- Ability to think critically, solve problems independently, and manage multiple priorities.
- Team-oriented mindset with the ability to collaborate effectively across departments.
- Ability to remain seated or stationary for extended periods while working at a computer.
- Ability to use computers, phones, and standard office equipment frequently.
- Ability to lift up to 25 pounds occasionally.
- Ability to travel locally on occasion, including driving to customer locations when needed.
Preferred Qualifications
- Associate's or bachelor's degree in Business, Communications, or a related field.
- Previous experience in logistics, transportation, supply chain, customer success, or client relations.
- Salesforce experience.
- Bilingual skills.