Position Summary
We are seeking a detail-oriented Loan Servicing Specialist. This role is responsible for ensuring accurate loan maintenance, timely payment processing, and excellent borrower support throughout the life of the loan. The ideal candidate has strong analytical skills, a solid understanding of loan servicing operations, and a commitment to compliance and customer service.

Key Responsibilities
• Manage and service loan accounts from post-closing through payoff
• Process loan payments, escrow accounts, payoffs, and adjustments accurately and on time
• Respond to borrower inquiries regarding payments, balances, statements, and account changes
• Maintain and update loan records in servicing systems
• Monitor accounts for delinquencies, payment issues, and exceptions
• Coordinate with internal teams and third-party vendors to resolve servicing matters
• Ensure compliance with servicing regulations, policies, and investor guidelines
• Prepare and review account reports, statements, and notices as required

Required Qualifications
• Experience in loan servicing, banking operations, or financial services
• Working knowledge of loan servicing processes, including payment application and escrow management
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Ability to manage multiple tasks and meet deadlines
• Proficiency in Microsoft Office and loan servicing systems
Preferred Qualifications
• Experience with mortgage, consumer, or commercial loan servicing
• Familiarity with regulatory requirements related to loan servicing


Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.